Effective Communication Equals Employee Engagement
In "Three non-negotiables for improving employee engagement", Lorna Brett of Dynamic Business describes some of the findings of AON Hewitt's recent report, Your Pathway to Improving Employee Engagement.
Last but certainly not least on their list, effective communication. "There is no substitute for frequent, quality conversations between a team member and their immediate manager," says Brett. "Don’t be over-reliant on HR systems, processes and frameworks as the sole method for improving engagement."
While effective communication alone will not engage all employees today, tomorrow and forever after, there is value in conversation. A good conversation starts with interest and ends with action. A good conversation builds bridges. A good conversation gets repeated and builds community. The promise of social software is to make this type of conversation as frequent and as effortless as possible.
Technology has given us new ways to interact with employees – email, chat and the social network. And while the tools available to us as communicators have changed, so too have the expectations of our audience. It’s time to move from monologue to dialogue.
Would you like to know what secret sauce our customers use every day to engage their employees in meaningful conversation?